DigiCares: Enjoy Free 1GB for Education, Productive and Information-Related Services

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Digi remain committed to keeping users connected to what matters most. Starting 1st July 2020, all Digi subscribers will be able to redeem free 1GB Productivity Internet for selected education, productivity and information-related services. Effective 1st July, free 1GB Productivity is available for all day usage from 12:01am – 11:59pm daily.

*Note that the free 1GB Internet offered from 1 April 2020 ends on 9 June 2020.

To redeem your free 1GB Productivity Internet, simply dial the UMB codes below:
Prepaid (Voice & Broadband): Dial UMB *338*1*1#
Postpaid (Voice & Broadband): Dial UMB *238*1*1#
*Note: Each customer is allowed to redeem this offer ONCE daily. It will NOT be auto-renewed.

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Additionally, Digi has also formulated specific offers to support customers who need it most with affordable and consistent connectivity during this new normal.
This includes:

For Prepaid customers:
– For additional data when in need, bite sized internet passes are available from as low as RM1 daily.
– Stay protected with Digi Prepaid Abadi, Malaysia’s first prepaid plan that comes bundled with free life insurance cover. More information in the press release.
– Connect with what matters most with Digi Prepaid NEXT, the only prepaid starter pack in the market preloaded with a 30-day high-speed internet plan starting from RM15. More in the press release.

For Postpaid customers:
For seniors and Persons with Disabilities (PWDs), enjoy RM10 discount monthly for a lifetime on any plans. More here.

For more information about the free 1GB Productivity Internet, check out the FAQs below:

Q1. What app/services/websites can be accessed by the free 1GB Productivity Internet offer?
A1. It can be used for a range of education, productivity and information-related services.

Q2. What apps/services/websites  are excluded from the free 1GB Productivity Internet offer? 
A2. Access to the following apps (both in app & browser) will utilise customers’ existing data plan.

Gaming Music
Arena of Valor Apple Music
Call of Duty JOOX
Free Fire Shazam
King of Duty Smule
Legend of
Runaterra
SoundCloud
Life After Spotify
Lords Mobile SYOK
Mobile Legends QQ Music
PUBG Mobile WeSing
Rise of Kingdoms YouTube Music

 

Social Sites Video
Bigo Bigo
Facebook DailyMotion
Instagram FB Live
Snapchat IGTV
Telegram JOOX
TikTok Netflix
Tumblr TikTok
Twitter Viu
WeChat YouTube
YY YY

 

Q3. Can the free 1GB Productivity Internet be used throughout the day?
A3. Yes, it can be used throughout the day from 12:01am till 11:59pm

Q4. I have redeemed the free 1GB Productivity Internet at 12pm today, how long can I enjoy the 1GB quota?
A4. You can enjoy the free 1GB Productivity Internet from 12:00pm onwards until 11:59pm. If you like to enjoy the Free 1GB Productivity Internet tomorrow, you are required to redeem again via UMB channel.

 

Q5. I have not fully utilised the free 1GB Productivity Internet today, can I carry forward the quota to the following day?
A5. No, your unutilised quota for the day will expire at 12:00 am. The remaining quota will be forfeited and you will need to redeem the free 1GB Productivity Internet again on the following day

Q6. Your website says the all-day usages for Free 1GB Productivity is effective on 1st July, 08.00 am. What happens if I redeemed the offer on 1st July, 12:01am, do I enjoy all day usages or until 6pm only?
A6. When you redeem at 12:01am on 1st July 2020, you will see the offer can only be used until 6pm. However, by 08:00am on 1st July 2020, your offer will automatically be updated to allow usages for all day until 11:59pm on 1st July 2020

For Prepaid Voice and Broadband Users

 

Q1. Am I eligible to enjoy this free 1GB Productivity internet? 
A1. This offer is only available to these Prepaid Rate Plans:
Digi New Best v1, Digi New Best v2, Digi Smart Plans, Digi Best 2016, Digi Best 2017, Digi Prepaid LiVE, Digi Monthly Plan 28, Digi Abadi and Digi Home Broadband (Prepaid Broadband)

Q2. I am not on the Prepaid Rate Plan mentioned above. How can I enjoy this free 1GB Productivity internet? 
A2. If you’re not on any of the Prepaid Rate Plans above, you are required to perform a Change of Plan to the currently available Rate Plans to enjoy this offer.
You may dial UMB *128*1# to change your plan.
Note: Please ensure that you do not have an active internet subscription prior to the “Change of Plan” request as it will not be carried forward to the new rate plan. Once your change of plan is successful, you may redeem the Free 1GB Productivity internet via *338*1*1#.

Q3. How can I redeem the free 1GB Productivity Internet offer?
A3. You can dial UMB *338*1*1# to redeem.

Q4. When is the redemption period?
A4. The redemption period is from 10 June until 31 December 2020.

Q5. Is this a “one-time” or a “daily redemption” for the 1GB Productivity Internet offer?
A5. This is a daily redemption offer. Each subscriber can only redeem the offer ONCE a day. If you wish to enjoy the free 1GB Productivity Internet the following day, you must redeem the offer again on the following day.

Q6. If I had successfully submitted the request to redeem the freebie but I did not receive any confirmation notification, what should I do?
A6. Please wait for a maximum of 4 hours for your request to be processed and do not retry your redemption again during that window.

Q7. Which quota will be utilised first? The free 1GB Productivity Internet or my base quota?
A7. All usage for eligible services will utilise the free 1GB Productivity internet first. Once your free 1GB Productivity quota is exhausted, it will utilise your other quota bucket.

Q8: How can I check my quota balance?
A8: You may check your internet quota balance by dialing UMB *200 *1#

For Postpaid Voice and Broadband Users

Q1. Am I eligible to enjoy this free 1GB Productivity Internet? 
A1. This offer is available to all Digi Postpaid Consumer and Business – Voice & Broadband plans. For legacy rate plans that are on Internet Pay-As-You-Use subscriptions, you must first subscribe to a Monthly Mobile Internet bundle to activate Internet usage. This offer is not valid for Digi Postpaid Infinite users who are currently already enjoying unlimited Internet.

Q2. How and where do I redeem the freebies? 
A2. You can dial UMB *238*1*1# to redeem.

Q3. When can I start redeeming the 1GB Productivity Internet offer?
A3. The redemption period is 10 June until 31 December.

Q4. Is this a “one-time” or a “daily redemption” for the 1GB Productivity Internet offer?
A5. This is a daily redemption offer. Each subscriber can only redeem the offer ONCE a day. If you wish to enjoy the free 1GB Productivity internet the following day, you must redeem the offer again on the following day.

Q5. If I had successfully submitted the request to redeem the freebie but I did not receive any confirmation notification, what should I do?
A5. Please wait for a maximum of 4 hours for your request to be processed and do not retry your redemption again during the window.

Q6. Which quota will be utilised first? The free 1GB Productivity Internet or my base quota and other purchased Internet?
A6.  The free 1GB Productivity Internet will be utilised first, prior to the utilisation of all the stated Internet quota in the sequence below
1.Quota from free 1GB Productivity Internet
2.Quota from Free Weekend Internet  (if any and usage is on a Weekend)
3.Quota from Free YouTube (if any)
4.Quota from other Freebies  (if any for one-off or monthly recurring)
5.Quota from Internet Top Up purchase (if any for one-off or monthly recurring)
6. Quota from bundled All Day / Base Internet

Q8: How can I check my quota balance?
A8: You may check your internet quota balance by dialing UMB *200 *1#

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