How to transfer Celcom Prepaid Credit via USSD or SMS

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Celcom-Prepaid-How-to-Top-up-transfer-Credit-thetruthaboutprepaidAre you in need of Celcom Prepaid Credit and want to know how to transfer Celcom Prepaid Credit via USSD or SMS?  Just follow the easy steps below..

Bringing instant smiles through credit sharing. Share credit with family and friends of the prepaid users within Celcom anytime.

How to share

Celcom-Prepaid-How-to-Top-up-transfer-Credit-03
Transfer Credit Via USSD
Dial *365*3#
Choose 1 to Transfer Credit &
2 to Request Credit
Celcom-Prepaid-How-to-Top-up-transfer-Credit-,SMS Transfer Credit Via SMS
Type RM<Amount> and send
to 1<mobile number>
Example: RM5 and send to 10191234567
Celcom-Prepaid-How-to-Top-up-transfer-Credit-SMS
Request Credit Via SMS
Type RQ RM<Amount> and send
to 1<mobile number>
Example: RQ RM5 and send to 10191234567

NOTE: Minimal charges apply for credit transferor, requestor and receiver

Celcom-Prepaid-How-to-Top-up-transfer-Credit-Charges

CREDIT SHARE FAQ

What is Credit Share?
Credit Share is another new value-added service that allows Celcom prepaid and postpaid customers to perform the following transaction, anytime and anywhere via SMS and USSD.

  • Share or transfer their Credit with their family and friends within Celcom network.
  • Request for Credit from their family and friends within Celcom network (not applicable to postpaid)

Credit Share Denomination

Can I transfer or request any Credit amount?
The transferor’s entitlement is as below:-

Type Credit Amount
Prepaid to Prepaid RM1.00 – RM25.00
(Max RM25 per transaction)
Postpaid to Prepaid

How about the validity?
Please refer to below table:-

Credit Amount Validity
RM1.00 – RM2.00 1 day
RM3.00 – RM25.00 3 days

*For Postpaid to Prepaid credit transfer
*Note: Max Plan recipient will only enjoy credit without the validity

Eligibility Prepaid vs. Postpaid

Rules Prepaid Postpaid
Length of Stay & Average Revenue Per User (ARPU) LOS > 30 days or ARPU > RM10 LOS > 6 months
Account status Active Only ‘Active’ status is allowed.
The following status IS NOT ALLOWED for any transfer / any content purchases :

  • CapZone,
  • Call Bar,
  • Suspend,
  • Terminated
Balance / Credit Limit Check Sufficient Credit Balance Bill + unbilled + Credit Transfer amount must not exceed credit limit
Transaction Limit
  • Max of RM100 per day
  • RM25 per transaction
  • Max of RM50 per day
  • RM 25 per transaction
  • RM100 per bill cycle
Plan All plan except data only plans & Celcom Xpax prepaid plan
  • All Legacy Plans
  • All Celcom Mobile Plans
  • Prime, Premier, Elite (Retail and Corporate Individual)
  • All First by Celcom plans Blue, Basic
  • All First plans Gold & Platinum
  • 1+5 Plans

The customer’s account SHOULD NOT have any

  • ‘Active’ TCL-PTP,
  • ‘Active’ PTP-Aging,
  • ‘Active’ TCL-Dispute and
  • ‘Active’ Temporary Credit Dispute
  • ‘Active’ PA – Partial Payment Arrangement
Roaming status Customer not in roaming Customer not in roaming

I’m on Celcom Mobile Gold RM80 plan. Can I transfer my credit to a prepaid number?
Starting from 23rd May 2016, yes you can. Provided your LOS ≥ 6 months. Please refer to the Eligibility & Authorized Limit table above.

I’m using a prepaid number, can I transfer straight away after I have reached LOS ≥ 30 days as required?
Yes, you can transfer straight away after reaching LOS ≥ 30 days or ARPU > RM10.  Please refer to the Eligibility & Authorized Limit table above.

Can I request for credit when my prepaid validity has expired?
Yes, as long as your account status is not terminated. On top of that, your validity will be extended accordingly.

Can I request or transfer credit while I’m roaming?
No. you cannot. This service is only available domestically.

Is there any service charge for using Credit Share?
Yes, there’s a RM0.50 cents service charge per transaction for both prepaid and postpaid on successful transfer and RM0.20 on successful request.

Is there any threshold amount required before I can transfer my Credit? 
The threshold are:-

Prepaid Postpaid
RM0.50 + transfer amount N/A

Are there any amount limit to transfer or request credit?
Please refer to below table:-

Description Action by Daily Limit
Prepaid to Prepaid Postpaid to Prepaid
Maximum amount can be
transferred
Transferor Max RM 100 daily
(RM25 per transaction)
RM50 daily
(RM25 per transaction)
Maximum request can be transferred Requestor – Active with Credit Unlimited request
Requestor – Active without Credit 5 request
Requestor – In Grace Period 5 request
Maximum amount can be
received
NA 3 transactions / RM50
(whichever comes 1st )

Can I transfer to more than one prepaid accounts?
Yes, you are allowed to perform Credit Transfer to multiple prepaid accounts. You can transfer to 1 (one) number at 1 (one) time.

Can I transfer to data only pack?
No, you can’t. Data only is not allowed to be requested and received via Credit Share service.

Charges

Will I be charged when I use this service?
For every successful transfer, the transferor will be charged as below:-

Description Service Charge
Transferor RM0.50

For every successful request, transferor and requestor will be charged as below:- 

Description Service Charge
Transferor RM0.50
Requestor RM0.20

*Note:  Effective  9/11/2012, any request to postpaid number, the requestor will be charged accordingly as above.

Will I be charged for the SMS sent (MO) or received (MT)?
No, both SMS MO and MT are free of charge.

Credit Transfer

How do I transfer Credit to my friend?
To perform Credit transfer, you just need to send SMS command which consists of the following item:-

  • An amount between RM1.00 to RM25.00
  • Recipient Mobile Number

Credit Transfer can be done via SMS and USSD

SMS USSD
Type RM <Amount> and send to 1<mobile number> Call *365*3# and choose 1 to Transfer Credit

 

SMS Command to
1019XXXXXX
SMS Notification Received Charges
Type RM<Amount> & 1<mobile no>

e.g. RM3 & send to 10191234567

Transferor
TQ for using Celcom Credit Share svc. You transferred RM3 to 0191234567.New
balance on 15/12/04 12:30pm: RM110.00.Ref #:1234567

Transferor
RM0. Your transaction is being processed.

FOC
After successful   
RM0. TQ for using Celcom Credit Share svc. You’ve transferred RM3 to 0191234567. Yr current bal on 15/12/04 is RM110.00. RM0.50 svc charge has been deducted fr yr
account
RM0.50 + Amount transferred
Recipient
You have received RM3 from 0191234567. New balance on 15/12/04 12:30pm is
RM25.25 & expires on 31/12/04.
FOC
For Postpaid to Prepaid User:
Type <RM> & 1<mobile no>

e.g. RM3 & send to 10191234567

Transferor
RM0. Your transaction is being processed.
FOC
After successful
RM0. TQ for using Celcom Credit Share svc. You’ve transferred RM3 to 0191234567. RM0.50 svc charge has been deducted fr yr account
RM0.50 + Amount transferred
Recipient
You have received RM3 from 0131234567.
New balance on 15/12/04 12:30pm is
RM5.25 & expires on 31/12/04.
FOC

Can I transfer Credit to other operator’s prepaid account e.g. Maxis, Digi?
No, this service is only applicable for Celcom prepaid customers.

What happens if I transfer Credit amounting RM3.50?
The amount transferred must be RM round figure without a cent. Customer will receive SMS notifying on “Credit Share transaction failed due to an invalid amount”.

What if the Transferor is not in ACTIVE status?
Customer will receive SMS notifying that “Celcom Credit Share service is only available for ACTIVE Celcom prepaid customer”.

What if Celcom system is down during the transfer or request?
Customer will receive SMS notifying that “Celcom Credit Share service is temporarily not available. Please try again later”.

Can a Postpaid customer send the request?
No. The Postpaid customer will receive SMS notifying that “Transaction failed. Postpaid number is not allowed to receive Credit”.

Credit Request

How do I request for Credit from my friend?
To perform Credit request, you just need to send SMS command which consists of the following item:-

  • An amount between RM1.00 to RM25.00
  • Recipient Mobile Number
    SMS USSD
    Type RQ RM <Amount> and send to 1<mobile number> Call *365*3# and choose 2 to Request Credit
SMS Command SMS Notification Received Charges
RQ <RM> & send to 1<mobile no>

e.g. RQ RM3 & send to 10191234567

Transferor
1st Msg.
0131234567 has sent a request for RM3. To proceed for transfer, type Yes or No to reject. You have 5min to respond.
MO
FOC

MT
FOC

Upon successful request & transfer Requestor
You have received RM3 from 0191234567. New balance on 15/12/04, 12:30pm is RM25.25 & expires on 31/12/04. (106)
MT
Svc Charge
RM0.20
Transferor  
TQ for using Credit Share svc. You’ve transferred RM3 to 0131234567. New bal on 15/12/04, 12:30pm RM11641.80.
Ref #:1234567 (149)
MT
Svc Charge
RM0.50

What happens if a Requestor without Credit sends the 1st request to A but rejected and then send a 2nd request to B but the system is down. Next, he sends a 3rd request to B again on the same day?
The requestor will receive SMS notifying that “Transaction Failed. You’ve reached the maximum Credit request allowed. Only 2 request attempts are given for account with RM0 Credit or expired”.

What happens if the Sender has insufficient Credit or the account have expired?
The requestor will receive SMS notifying that “Transaction failed. 019XXXXXXX account has an insufficient Credit balance or has reached the expiry date”.

What if the Sender account is still not activated (PreActive) upon receiving SMS request from Requestor?
The requestor will receive SMS notifying that “Transaction failed. 019XXXXXXX account is still not activated”.

What if the Sender did not respond to the request?
The requestor will receive SMS notifying that “Transaction failed. 019XXXXXXX has not responded to your request”.

Can a Max Plan customer without Network Access send the request?
No. Requestor will receive SMS notifying that “Transaction failed. To send a request for Credit, you must recharge your Network Access first”.

Can a Postpaid customer send the request for transfer?
No. The Postpaid customer will receive SMS notifying that “Transaction failed. Credit Request service is only available for prepaid customers”.

Credit Share Favorite Number

What’s Credit Share favorite number?
Credit Share favorite number is a new feature introduced to Celcom Credit Share users to simplify their transfer and request process.

How many numbers can I register for this feature?
You can register up to 5 numbers for this feature.

How do I register my favorite numbers?
All you need to do is to type “Fav <nickname> <fav_no>” and send to 1019. i.e fav ali 0192067841

Can I register five numbers at one (1) time?
No, you are allowed to register one (1) number at one (1) time.

How do I transfer to my favorite numbers?
You need to type “RM<amount> <password> <nickname>” and send to 1019
Note: Password is only for prepaid-to-prepaid transfer of more than RM20.

How do I request from my favorite numbers?
You need to type “RQ<amount> <password> <nickname>” and send to 1019
Note: Password is only for prepaid-to-prepaid transfer of more than RM20.

Can I retrieve my favorite numbers?
Yes, you can. Just type “fav list” and send to 1019.

Credit Share Schedule Transfer

What’s Credit Share Schedule Transfer?
Credit Share Schedule Transfer is another new feature introduced to Credit Share users to transfer their credit on a weekly or monthly basis to the pre-set number. You just need to set the mobile number and choose the credit to be automated transfer either a weekly or monthly basis.

How do I register the number?
You need to type ‘Sch<week/month> <amount> <password>’ and send to one (1) followed by the transferee number. i.e sch week 1 123456

Can I retrieve my schedule transfer?
Yes, you can. Just type ‘Sch list’ and send to 1019

How do I unregister the scheduled transfer?
All you need to do is to type ‘Sch off’ and send to one (1) followed by the transferee number i.e. sch off and send to 10133551207

How many numbers can I register as my schedule transfer?
You can register up to 5 numbers for schedule transfer.

Credit Share via Facebook

What’s Credit Share via Facebook?
Credit Share via Facebook is a new channel for Celcom subscribers to transfer and request a credit to their loved ones.

How do I transfer or request credit via Facebook?
First, you need to have a Facebook account. Then:-

  1. Find ‘Celcom Credit Transfer’ application
  2. For the ‘First Time User’, registration is required.
  3. A Transaction Authorization Code (TAC) will be sent to your registered mobile number for security purpose.
  4. You are required to enter the TAC to validate your registration.
  5. Once registration is successful, you may start using the feature and TAC is required for every transfer transaction.
  6. The confirmation such as ‘OK’ command must come from your registered mobile number.

Do I need to request the TAC every time I want to transfer credit?
Yes, for the security purpose, this is a MUST. Otherwise, the transaction will not be processed. Furthermore 1 (one) TAC is valid for 1 (one) transaction.

Do I need to enter the CAT password every time I want to transfer credit?
Not necessary unless you wish to transfer more than RM20 per day

What’s the threshold to transfer credit per day?
The threshold remains as per existing:-

Description Action by Daily Limit
Prepaid to Prepaid Postpaid to Prepaid
Maximum amount can be transferred Transferor
(Registered
User)
RM 100 (RM25 per
transaction)
  • RM50 per daily
  • (RM25 max per transaction)
  • RM100 per billing cycle

Can I register multiple numbers for my Facebook account?
No, we only allow 1 (one) Facebook account for 1 (one) mobile number.

Can I perform the transfer/request via Facebook from overseas?
No, the service is only applicable in Malaysia.

Credit Share Experience Enhancement

What’s Credit Share experience enhancement?
Credit Share experience enhancement is launched with the objective to educate as well as trigger the credit share service to customers.

What kind of experience enhancement that customer will receive and when?
The details on experience enhancement that customer will receive are as below:-

Trigger English B.Malaysia
When LOS ≥ 30 days
(Once in Lifetime)
RM0 Want to help ur loved ones when they run out of credit? Just share ur credit & send RM<amount> to 1<Prepaid No>. 50sen/transaction.FrmCelcom.Info:1111 RM0 Ingin bantu yg trsyg bila mereka kehabisan kredit?
Hanya kongsi kredit anda & htr RM<amaun> ke 1<No Prabayar>. 50sen/transaksi.DrCelcom.Info:1111
When customer did
not use the service
for > 10 days
(Recurring)
RM0 It’s been a while since u shared credit.Share w/ur loved ones now 2 brighten up their day!Send RM<amt> to 1<PrepaidNo>.50sen/transactio n.FrmCelcom.Info:1111 RM0 Agak lama anda tidak kongsi kredit. Kongsi dgn yg tersyg skrg utk ceriakan hari mereka! Htr RM<amaun> ke 1<No Prabayar>.
50sen/transaksi. DrCelcom.Info:1111

What prepaid plans that will be included in this enhancement?
All prepaid plans will be involved in the enhancement.

Source : https://www.celcom.com.my/personal/extras/credit-services/credit-share

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