Check out the latest
Celcom All-New Xpax™ Prepaid Plan
How do I get to enjoy 10GB Free Basic Internet 10GB and 10GB Free Facebook every month?
All New Xpax customers get these monthly freebies just by staying active!
I’m an existing Xpax customer, how do I migrate to the New Xpax?
- Send MIG XPAX to 28882
- Download and migrate using Xpax App
Migration to New Xpax is FREE!
What are the call and SMS rates for New Xpax?
- Standard call rate is 30sen/min to all networks
- Standard SMS rate is 15sen/SMS to all networks
The All-New Xpax™ Internet Plans
I am currently on other Xpax™ plans (Magic SIM, Turbo, SOX, UOX and etc). Can I subscribe to the New Xpax™ Internet Plans?
Yes, all Xpax™ customers can enjoy New Xpax™ Internet plans.
If you would like to enjoy monthly freebies of New Xpax™ , migrate now by sending MIG to 28882 or download Xpax™ App to migrate for free.
How can I subscribe to the Internet plans?
Dial *118*2# or login to your Xpax™ App
How do I check my Internet usage balance?
Check and manage your account with Xpax™ App or dial *118*1*1*2#
Will my Internet plans auto-renew?
Yes, all Weekly and Monthly New Xpax™ Internet Plans come with auto-renewal feature. Daily Xpax™ Internet Plans, however, does not have the auto-renewal feature.
Can I stop auto-renewal for Internet plan?
Yes. You may stop auto-renewal via Xpax™ App or dial *118*2*9*1#
What happens when my Internet plan quota is fully unutilized before the expiry date? Will I be charged on a pay-per-use basis?
Don’t worry, all Internet plans come with unlimited basic Internet with the same validity period as your Internet plan.
Data Rollover™
What is Data Rollover™?
Data Rollover™ is where unused Internet quota is be carried forward to the following subscription period.
What is the benefit of Data Rollover ™?
With Data Rollover ™, no data will ever go to waste and you also get to keep your unused data provided your Internet Plan or Add-on plan is continuously renewed.
Who can enjoy Data Rollover™?
All Xpax™ prepaid customers subscribed to any of the Daily, Weekly, and/or Monthly Internet Plans and Add-On plan.
What is the validity period for Data Rollover™ quota?
The validity will follow the subscription period of renewed Internet Plan or Add-On plan.
Is Data Rollover™ applicable for freebies?
No. Data Rollover™ is applicable only to the base quota.
Is there a limit on the quota carried forward in Data Rollover™?
Don’t worry. There is no limit for the amount of quota you can carry forward with Data Rollover™.
How do I continuously enjoy Data Rollover™?
All you have to do is to ensure there is sufficient credit for auto renewal of the Weekly and Monthly Internet Plans to take effect. If your auto renewal feature is turned off, be sure to re-subscribe before your current Internet Plan (ie – Daily Internet Plan) validity expires. Otherwise, the unused quota will not be carried forward
Who can enjoy the FREE 10GB Instagram Promotion?
All Xpax™ Prepaid customers will automatically enjoy FREE 10GB Instagram when they subscribe to any of the daily, weekly, or monthly Internet Plan.
How long is the Promotion Period for FREE 10GB Instagram?
The promotion starts on 2 November 2017 until further notice.
How can I check the usage balance of the FREE 10GB Instagram?
You can check the usage balance via Xpax™ App or dial *118*1*1*2#
Xpax™ Add-On
Who can subscribe to the Add-On plans?
All Xpax™ prepaid customers.
Can I subscribe to Add-On plans with or without an Internet plan?
Yes, you can subscribe to any of the Add-On plans with or without an active Internet plan.
Can I subscribe to multiple Add-On plans?
Yes, you can mix and match Add-On plans according to your preference. Your individual plan type will have individual validity and quota.
Can I do multiple subscriptions for the same Add-On?
Yes, you can. Daily, Weekly, and Monthly Add-Ons fall under different buckets. For example, the quota will be stacked and the validity will follow the validity of the latest Add-On purchase. However, if you purchase a weekly Facebook Add-On and a monthly Facebook Add-On, the quota from your Weekly bucket will be utilized first followed by your Monthly bucket.
How can I subscribe to the Add-On plans?
Manage your subscriptions via Xpax™ App or Dial *118*3#
Is auto-renewal available for Add-On plans?
Yes, but auto renewal is available only for weekly and monthly Add-On plans, not daily Add-On plans.
Can I stop auto renewal for Add-On plans?
Yes, you can choose to stop auto renewal for the respective Add-On plans.
How do I stop auto renewal for Add-On plans?
You can stop auto renewal via Xpax™ App or USSD.
How can I check my Add-On plans’ balance quota and validity?
Check and manage your account via Xpax™ App or dial *118*1*1*3#
Remarks
Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part of the whole campaign without prior notice. Terms and conditions of the respective mobile/content service(s) offered shall apply.
KawKaw™ Squad
What is KawKaw™ Squad?
All youth residing in Malaysia age 12-25 (birth year 1993-2006) only. What customers need to do is register as a KawKaw™ Squad to redeem the rewards. Register with us get to enjoy exclusive rewards and offers from Xpax™ ! This is open to youth customers that are on the New Xpax™ Pack.
Step 1: Register as a KawKaw™ Squad via:
- Xpax™ App
- USSD: Dial in one time to *118*7*1#. Customer will receive an SMS notification confirming of their eligibility as a KawKaw™ Squad.
What is Gigazilla Data? And how can I redeem it?
Eligible customers are entitled to receive 50% MORE data from the Xpax™ Internet Plan (RM30, RM50 or RM79) at NO EXTRA charges.
Once customer is registered to KawKaw Squad, purchase one of the monthly Xpax™ Internet Plan via:
- Xpax™ App
- USSD by dialing *118#
- Any authorized Celcom dealers
Which Internet Plan that is entitled for Gigazilla Data and what do customers get?
Monthly Internet Plan of RM30, RM50 or RM79 are entitled for 50% MORE data.
Customers will receive the additional data upon successful request as below:
| Internet Plan | |||
| RM30 | RM50 | RM79 | |
| Base Quota | 5GB | 10GB | 15GB |
| Additional 50% Quota | 2.5GB | 5GB | 7.5GB |
| Total Quota | 7.5GB | 15GB | 22.5GB |
| Validity | 30 days | 30 days | 30 days |
| Dial to subscribe | *118*2*6# | *118*2*7# | *118*2*8# |
What if Customers mobile number was registered to a different name or to a different identity card?
Customers are encouraged to make the necessary changes in order to enjoy this offer.
Customers can make a call to Celcom Care Line 1111 to verify owner registration details and visit to Celcom Blue Cube stores nationwide to make necessary changes.
What if Prepaid legacy plan customer wants to subscribe to Gigazilla Data?
In order to redeem Gigazilla Data, they need to migrate to the New Xpax Plan and register as a KawKaw™ Squad. Upon successful registration, they can purchase the monthly internet plan to receive 50% MORE data.
Do customer need to do multiple subscription to keep enjoying Gigazilla Data?
No. the service requires a ONE-TIME request only. Successfully subscribed, customers will be able to enjoy the 50% MORE data within campaign period.
What should customer do if their subscription is unsuccessful?
Dealer should advise customers to call Careline 1111 or visit to any Celcom Blue Cube stores nationwide.
What should dealer do if they faced any issue pertaining to KawKaw™ Data?
For any enquiries and issue dealers can escalate their issues to:
Email: 1919channelcareline@celcom.com.my
Call: 1919 or 1800-11-1919
How can customer migrate to the New Xpax™ Plan?
Just send MIG XPAX™ to 28882. Alternatively, customers can migrate using Xpax™ App. This migration process is free of charge.
Is there any restriction for the additional data received?
No, customers are able to use the data on anything and anytime they want it.
Can unutilized data can be carry forward to next month?
Yes. Base quota and 50% additional quota can be carried forward to next month.
What if customers have utilized all the data including Gigazilla Data before the monthly internet subscription expiry?
Customers can purchase internet plan of RM30, RM50 or RM79 and enjoy Gigazilla Data since the subscription can be multiple times within the same month.
Customers can also purchase ADD ON data but not entitled for Gigazilla Data.
What will happen to a customer’s data if they purchase another internet plan before their previous data quota is fully utilized within a month’s subscription?
In the event of multiple Subscriptions, the remaining quota for Existing Internet Plan will be stacked together with the New Internet Plan’s quota with the condition that the Customer has successfully subscribe to the New Internet Plan before the expiry of the Existing Internet Plan. This is Data Rollover’s feature. Validity of this Data Rollover feature is determined by the latest validity period of the latest Subscription of the Internet Plan.
What will happen to a KawKaw™ Squad customer whose age have exceeded 25 years old?
KawKaw™ Squad rewards and offers are only valid for Xpax™ prepaid customers age 12-25 years only. Once they have exceeded the age limit, customer is not eligible to redeem the rewards and offer.
How can a customer check their data usage and validity period?
Customer can check their data usage and validity period by dialing *118*1*1*2# from their mobile phone.
Other Terms of Use will follow the Internet Plan specific Terms and Conditions.
How long is this promotion running for?
It’s a one year campaign running from 17th April 2017- 17th April 2018. Customers are able to enjoy the additional 50% data within this period until further notice.
What is Celcom Music Walla™ ?
Celcom Music Walla™ Add-On comes with unlimited data to stream music from selected music streaming partners within the validity period. Celcom subscribers will be given the freedom of choice to stream their preferred music at anytime, anywhere with Malaysia’s widest and fastest mobile network. Music Walla™ is a service exclusively for Xpax™ and FIRST™.
What are the available Music Walla™ packages?
| Package Type | Price (MYR) | Plan Type | ||||
| Postpaid | Prepaid | |||||
| Music Walla™ Weekly | RM 1 | No | Yes | |||
| Music Walla™ Monthly | RM 3 | Yes | Yes | |||
How do I subscribe to Celcom Music Walla™ ?
Via USSD
Step 1: Dial *118#
Step 2: Choose “Other Add-On”
Step 3: Select any “Music Walla” package that suits your needs and select “Purchase”
Step 4: An SMS confirmation will be sent upon successful subscription
Via Xpax™ App
Step 1: Tap “Buy Add-On” on Homepage or “My Services” page and go to “Purchase Add On” page
Step 2: Select “Music Walla” and tap desired plan
Step 3: Tap “Proceed” to confirm purchase
Step 4: There will be a new page that confirms when purchase is successful
Via FIRST™ App
Step1: Tap “Buy Add-On” on the Homescreen or tap “My Services then “Buy Add-On in the My Services Page to access the “Buy Add-On” page
Step 2: At the “Buy Add-On” page, tap “Music Walla” then tap “Proceed to payment”
Step 3: At the “Payment” page, select “Proceed”
Step 4: There will be a new page that confirms when purchase is successful
Which Music Services can I listen to using Music Walla™ ?
- Joox
- Raku
- Hitz Radio
- HITZ Radio fm
- HITZ Dance Radio
- HITZ Hip Hop Radio
- HITZ Pop Radio
- HITZ Rock Radio
- HITZ Sarawak Radio
- HITZ Sabah Radio
- ERA fm
- ERA Pop Radio fm
- ERA Rock Radio
- ERA Sarawak Radio
- ERA Sabah Radio
- ERA Radio
- Radio ARENA
- MIX Radio fm
- Lite FM Radio
- SINAR Radio fm
- MELODY Radio fm
- MYFM Radio
- MYFM K-Pop Radio
- MYFM Sarawak Radio
- MYFM Sabah Radio
- THR Gegar Radio
- THR Raaga Radio
- KK Box
- BAYU Radio
- GOLD Radio
- INDIA BEAT Radio
- JAZZ Radio
- KENYALANG Radio
- OPUS Radio
- OSAI Radio
- CLASSIC ROCK Radio
- HotFM
- FlyFM
- OneFM
- KoolFM
- Hungama
Will Celcom Music Walla™ consume from my internet quota?
No. All music streamed from the aforementioned music streaming partners will not consume from your existing internet quota.
How do I check my Music Walla™ ?
| Plans | Postpaid | Prepaid |
| SMS | Send BAL<SPACE>STATUS to 28882 | Send ADD<SPACE> ON<SPACE>BAL to 28882 |
| USSD | Dial *118# and choose Menu 1 – My Account | Dial *118*1*1*3# |
| App | Tap the “Usage” tab. It will be listed under the “Internet” subtab | Tap the “Usage” tab. It will be listed under the “Internet” subtab |
Can I transfer the purchased Music Walla™ from my current phone to a new mobile phone?
Yes. Music Walla™ is a service attached to your phone number and not your mobile phone.
How do I renew my Celcom Music Walla™ subscription?
If you are a Prepaid customer, you will receive an auto renewal SMS reminder 1-day before the renewal of add-on is charged. This will allow users to have the option of unsubscribing before their Music Walla™ Add-On is automatically renewed. This applies both for weekly and monthly options.
If you are a Postpaid customer, your Music Walla™ subscription will automatically be renewed and reflected in your monthly bill statement until you choose to unsubscribe.
Can I unsubscribe from Celcom Music Walla™ ?
Yes. If you are a Prepaid customer, you can just stop renewing the subscription while Postpaid customers can unsubscribe by dialing *118#, entering the “Other Add Ons” menu and selecting “Unsubscribe”.
To unsubscribe from the MyCelcom Postpaid App or Xpax™ App, tap the “Usage” tab and select “Unsubscribe”. You will be brought to a confirmation screen. Tap “Proceed” to confirm that you will be terminating your subscription.
Does Celcom Music Walla™ cover premium subscription fees?
No, the Music Walla™ Add-On does not include the premium subscription of music services.
Good and Sales Tax (GST)
Will I be charged GST when I subscribe to Celcom Music Walla™ ?
No. You will not be charged GST when you subscribe to Celcom Music Walla.
For prepaid customers, you will not be charged GST for the VAS or content as GST has been paid upon reload.
For postpaid users, you will be charged a 6% GST for the price of VAS or content purchased, you will be able to see the total GST paid for the month in your monthly statement.
For direct payment (EG: Via Credit card), 6% GST will be displayed upon payment.
Do I need to pay more for additional services following the GST implementation?
Generally, prices of our existing products and services remain unchanged and applicable to the 6% GST that will be charged on the total amount. The GST collected from you will be remitted to the Customs department. Refer to our product websites via www.celcom.com.myfor a detailed price breakdown of our goods and services.
If I have any query or complaints pertaining to Celcom Music Walla™ , how do I channel them?
You may call 1111(Celcom Careline) to register any queries you might have with the Celcom Music Walla.
What is Video Walla™ ?
Video Walla™ offers premium video services and allocated data for video streaming to all Celcom subscribers in one pack. Celcom subscribers will be given the freedom of choice to stream their preferred movies, TV shows and any videos at anytime, anywhere with Malaysia’s widest and fastest mobile network. Video Walla™ is a service exclusively for Xpax™ and FIRST™ Celcom customers.
Which video streaming services that I can watch using Video Walla™ ?
- Netflix
- Iflix
- YouTube
- Dailymotion
- Astro Go
- Tonton
- Mox Digital
- Hero Talkies
- Metro TV
- Dimsum
How do I purchase Video Walla™ service?
Via USSD
Step 1: Dial *118#
Step 2: Choose “Other Add On”
Step 3: Select any “VideoWalla” Data Package that suits you & choose “Purchase”
Step 4: An SMS confirmation will be sent upon successful subscription
Via Xpax™ App
Step1: Tap “Buy Plans” on the Homescreen or tap “My Services” then “Buy Plans” in the My Services Page to access the “Purchase Add-On” page
Step 2: At the “Purchase Add-On” page, tap “Video Walla” then tap desired plan
Step 3: Tap “Proceed” to confirm purchase
Step 4: There will be a new page that confirms when purchase is successful
MyCelcom Postpaid App
Step1: Tap “Buy Other Add On” on the Homescreen or tap “My Services” then choose “Buy Other Add On” in the My Services Page to access the “Purchase Add-On” page
Step 2: At the “Purchase Add-On” page, tap “Video Walla” then tap desired offerings
Step 3: Tap “Submit” to confirm purchase
Step 4: There will be a new page that confirms when purchase is successful
How much will I be charged for this subscription?
There are three types of packages that customers can choose from.
| Video Walla™ | Price (MYR) | Description |
| Daily | 1.00 | 1GB streaming with all partners valid for 24 hours |
| Weekly | 7.00 | 10GB streaming with all partners valid for 7 days |
| Monthly | 20.00 | 15GB streaming with all partners valid for 30 days |
I am a prepaid user and my balance is insufficient, will I still be able to purchase the Video Walla™ service?
No. You must have sufficient credit in your account to enjoy this service.
Can I transfer the purchased Video Walla™ from my current phone to a new mobile phone?
Yes. Video Walla™ service is attached to your phone number and not your mobile phone.
Is there a limit to the number of Video Walla™ purchases I can have on my account?
No. You can purchase more than one Video Walla™ package at one time.
Will Video Walla™ consume from my Internet quota?
No. All movies, TV shows and videos streamed from our video streaming partners will not consume from your existing Internet quota.
How do I check my Video Walla™?
| Plans | |||
| SMS | USSD | App | |
| Postpaid | Send ADD<SPACE>ON<SPACE>BAL to 28882 | Dial *118# and choose Menu 1 – My Account | Tap the “Usage” tab. It will be listed under the “Internet” subtab |
| Prepaid | NA | Dial *118*1*1*3# | Tap the “Usage” tab. It will be listed under the “Internet” subtab |
Will I be charged with GST when I purchase VAS and Content?
For prepaid users, you will not be charged GST for the VAS or content, as GST has been paid upon reload.
For postpaid users, you will be charged 6% GST for the price of VAS or content purchased. You will be able to see the total GST paid for the month in your monthly statement.
For direct payment (e.g. via credit card) 6% GST will be displayed upon payment.
Do I need to pay more for additional services following the GST implementation?
Generally, prices of our existing products and services remain unchanged and applicable to 6% GST that will be charged on the total amount. The GST collected from you will be remitted to the Customs department. Refer to our product websites via www.celcom.com.my for a detailed price breakdown of our products and services.
If I have any query or complaints pertaining to Celcom Video Walla™ , how do I channel them?
You may call 1111(Celcom Careline) to register any queries you might have with the Celcom Video Walla.
What is EasyPhone™ For prepaid?
EasyPhone™ For Prepaid is a low monthly instalment program to help you own the latest smartphones in the market, exclusively for Xpax™ customers.
There is a wide range of device models for your selection from iPhone, Samsung, Oppo, Huawei, Xiaomi and Vivo.
Who is the Micro Financing Partner?
Celcom Micro Financing Partner for the program is AEON Credit Service (M) Bhd (www.aeoncredit.com.my)
How many repayments do I have to make?
You can make repayments for 24 months tenure.
What are the minimum requirements for applying?
Malaysian citizens 18 years and above with proof of income.
What are the documents required for submission?
Photocopy of NRIC (back/front)
Proof of Income :
Employed
- Bank Account Information (showing Name/IC/Account No for auto-debit purposes)
- Latest 1 month Salary Slip
- Bank Statement/EPF Statement showing latest 3 month salary transactions
Self-Employed
- Business Registration Form
- Tax Payment Receipt OR Bank Statement showing latest 6 month business transactions
Do I need to provide a guarantor or any collateral?
No guarantor or collateral needed for application. You do need to provide 1 (one) emergency contact (not staying in the same address) for application purposes.
How do I apply?
Visit our online form application. Alternatively, you may visit Celcom Outlets with complete supporting documents. The application will be processed within 3 working days by AEON Credit Service (M) Bhd.
What is the interest rate I will be entitled?
Please refer to the table below for AEON Credit Service Interest Rates:
| Financing Amount | New Customers | AEON-XPRESS Card member | AEON Credit Card member |
| <=RM2,999 | 1.50% | 1.35% | 1.25% |
| RM3,000 – RM9,999 | 1.10% | 1.05% | 1.05% |
| RM10,000 – RM30,000 | 0.85% | 0.85% | 0.85% |
How do I make payments?
Monthly repayment can be made through Auto-debit from any of the following banks. Auto-debit form must be signed at the point of purchase.
- Malayan Banking Berhad
- AmBank (M) Berhad
- CIMB Bank Berhad
- Bank Muamalat Malaysia Berhad
- Standard Chartered Bank Berhad
- Alliance Bank Berhad
- Public Bank Berhad
- RHB Bank Berhad
- Bank Simpanan Nasional
Are there any additional fees?
Upon approval of your application, AEON Credit Service (M) Berhad will charge an Agreement Fee of RM80 + RM4.80 for GST. This fee will be included in your financing amount.
How can I make an early settlement?
Please contact AEON Credit Customer Service;
Contact Number : +603 27199999
Available 24 hours.
